Privacy Policy

A very short summary: We’re a small, volunteer-led organisation and we don’t have the time or the inclination to devise any nefarious schemes – data-related or otherwise. We only collect and store personal information (names and email addresses) if you contact us via our website or subscribe to our mailing list. This data is collected so that we can respond to emails and/or share festival-related news (including ticket details) with people who have requested it. You can visit our website without providing any personal information. We do use google analytics, which collects the IP addresses of all our website visitors, to enable us to check that our website is working properly. Any data that we collect is stored securely and is only kept as long as is necessary. 

*

Introduction
We take the privacy and security of users’ personal information extremely seriously. Our Privacy Policy (which you are currently reading) provides details of the information we collect on users, how we use and manage this information and the options you have to restrict our usage of this.

Data collected through our online contact form (on the ‘Contact’ page)
We collect your name and your email address when you contact us through the online form on the ‘Contact’ page (www.kenilworthartsfestival.co.uk/contact) to ask about volunteering, artist or sponsorship opportunities. Your details are held in a secure email inbox which is only accessible by select members of our committee. We only use the information that has been supplied to respond directly to your message. We do not share these details with anyone else. 

Data collected through our mailing list
We collect personal information when you sign up to our mailing list. This includes your name and your email address. Our mailing list is managed via MailChimp; your names and email addresses are stored securely on this platform, as are details such as the date that you have opted in. They are not stored anywhere else. Mailchimp is required to maintain the confidentiality and security of your personal information and is not authorised to use your information in any manner, other than in helping us to provide you with services or as otherwise required by law.

If you have signed up to our mailing list, we will send you sporadic emails – generally around one or two per month, but sometimes more if we’ve been unusually productive and have lots of news to share. These emails will be festival-related: we will contact you to share updates about the festival, including information about our programme, dates, ticket links, news of one-off events, and so on. 

We respect your privacy rights and are not evil, so we will not sell or give your email address to other companies. If you would like to unsubscribe from our email list you can email us at info@kenilworthartsfestival.co.uk or click on the unsubscribe link at the bottom of our emails – we’ll remove your name from our email list as soon as possible.

Information collected through our website
You can visit this website without telling us who you are or providing us with any personal information. We do use Google Analytics, which collects the IP (Internet Protocol) addresses of all our website visitors and other information such as operating system, page clicks and browser type. We use this information to check all our pages and links are working properly, to see what content is proving popular, and ultimately to try and provide you with the best possible service.

Information collected by our partners
Rather than handling any sales through our website, we use an online ticket company, WeGotTickets (www.wegottickets.com). WeGotTickets do not, as standard, provide us with any personal information except for names of customers, in the form of a guest-list for specific events. Customers can opt-in to share additional information with us. If you choose to do this, we will only colect names and email addresses. Before adding you to our mailing list (and storing your data in Mailchimp), we will send you a confirmation email. If you do not respond to this, no data will be retained.

WeGotTickets has its own privacy policy, which you can access via its website.

Retention of your personal information
We only keep your personal information as long as necessary for the purposes we collected it. If you have subscribed to our mailing list, we will continue to send you email updates unless you ask to unsubscribe. 

Security of your personal information
We maintain reasonable administrative and technical safeguards to protect personal information in our custody and control against the loss, theft, unauthorised access, use, modification and disclosure. All data we have is stored on a password protected platform. Only a very small number of our team have access to our Mailchimp account and an equally small number of our team have access to our email inbox.

Your right to be deleted
You can, of course, ask us to delete any information we have about you. To instigate this, please email info@kenilworthartsfestival.co.uk. 

Policy changes
We may, from time to time, need to update this Privacy Policy. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy Policy in place at the time your information was collected. This Privacy Policy was updated on 25 May 2018.

Contact us
You can contact us with any questions about our Privacy Policy or to withdraw your name from an email or other marketing list. Email us at info@kenilworthartsfestival.co.uk

 NB: Kenilworth Arts Festival is a trading name of Kenilworth Festival Ltd, a UK registered company (company number 07440317), whose registered office address is: 70 Priory Road, Kenilworth CV8 1LQ