Accessibility

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Accessibility Information

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 1. Introduction
Kenilworth Arts Festival welcomes deaf and disabled customers to all our events. We hold events in a number of locations across the town, many of which are not normally used as venues. Each location has its own accessibility policy and we have compiled this document to guide you through the facilities available at each venue, as well as the festival’s access policies more broadly. 

In this document you will find:

• Contact Details
• Venue Descriptions
• Guidance on Bookable Access Facilities + Services
• Travel Guide
• Arrival Guide
• Strobe Lighting Policy
• Other information

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2. Contact Details

Any queries or booking requests can be addressed to:

Charlotte Thomas, Access Officer: info@kenilworthartsfestival.co.uk

If you would prefer to speak over the phone, please provide us with a phone number to call you back. We aim to respond to access queries within 5 working days.

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3. Download this statement as a word document (coming soon)

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4. Venue Overview
Below is a summary of key information for each venue. More detailed statements can be found in section (5). Where access is limited or facilities are not available, we have tried to identify alternatives. Please see individual venue descriptions for more details.

Venue

Stair Free Access

Wheelchair Spaces

Accessible Toilet

Accessible Parking

Assistance Dogs?

Induction Hearing Loop?

Abbey Hill United Reformed Church

Y

?

Y

?

?

Y

Holiday Inn

Y

n/a*

Y

Y

Y

Y

Kenilworth Books

Y

2

N

N

Y

?

Kenilworth School (Drama Studio)

N

n/a*

Y

?

?

?

Kenilworth Sports & Social Club

Y

n/a*

?

?

?

?

Priory Theatre

Y

2

Y

Y

Y

Y

St John’s Church

Y

n/a*

Y

Y

Y

Y

St Nicholas’ Church

Y

?

Y

Y

?

Y

Talisman Theatre

Y

2

N

?

Y

Y

The Almanack

Y

n/a*

Y

Y

Y

N

The Tree House Bookshop

Y

n/a*

N

N

Y

N

Tudor Stables (Kenilworth Castle)

Y

n/a*

Y

?

?

Y

* These venues have no fixed seating, so there is no specified number of wheelchair spaces. 

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5. Venue Descriptions

a. Abbey Hill United Reformed Church
Abbey Hill United Reformed Church is located at the top of Abbey Hill, overlooking Abbey Fields. There is a small car park at the back of the building which can hold up to 10 cars. Performances will take place in the main church building. There is step free access to the building and the space is fitted with an induction hearing loop.

We are currently awaiting further access information from this venue, so please let us know if you would like us to email you once we have received this information.

b. Holiday Inn
The Holiday Inn, Kenilworth is located in the centre of the town by the clock tower. We will be using one of the suites on the ground floor as a venue for the Emily Francis Trio. The room will be set up to resemble a jazz club with tables and chairs in a cabaret arrangement facing the stage area. Seating is not restricted so there is no limit on the number of wheelchairs we can accommodate. There are designated blue badge spaces in the carpark and step-free entry to the building and the performance area. The space is fitted with an induction loop hearing system and assistance dogs are welcome. The bar, restaurant and bathrooms at the Holiday Inn are wheelchair accessible and large print menus are available. A quiet space will be available and there is a fridge behind reception which can be used to store medication on request.

c. Kenilworth Books
Kenilworth Books is a bookshop in Talisman Square in Kenilworth. Events take place in an area at the back of the shop. Capacity is approximately 30, and flexible seating is provided. Entry into the building and performance area is step free. The bookshop does not have designated parking but is very close to Talisman Square (1 min) and Abbey End carparks (5 mins). A bathroom is located at the very back of the shop, behind the performance space. This will be available before and after performances and during any intervals. Unfortunately, the entrance to the toilet is not wide enough to accommodate a wheelchair. The nearest wheelchair accessible toilet is at Waitrose, which is approximately 300 metres from the bookshop. Waitrose closes at 9pm on Monday – Saturday, and all events scheduled to take place at this venue will be finished before the supermarket closes. Due to the size and capacity of the venue, events will not be amplified. If you would like to reserve a space on the front row, please email us. There is a staffroom upstairs which could be used as a quiet space and which contains a fridge should you require to store/chill medication. Assistance dogs are welcome and water can be provided.

d. Kenilworth School (Drama Studio)
We are currently waiting for access information from this venue. Please let us know if you would like us to email you once we have updated this information.

e. Kenilworth Sports & Social Club
We are currently waiting for access information from this venue. Please let us know if you would like us to email you once we have updated this information.

f. Priory Theatre
Priory Theatre is located on Rosemary Hill, facing the Abbey Fields. It is a 120 capacity theatre, with a foyer/bar and main theatre. The theatre itself is on two levels: stalls and a circle. The foyer is accessible via a ramp. The stalls can be accessed via a lift, as can the accessible toilet. There are four allocated wheelchair spaces in this venue. These can be booked in advance and will be allocated on a first come, first served basis.

g. St John’s Church
St John’s Church is located on Kenilworth Road, close to the Jet garage. Events will be held in the main chamber of the church. The church was recently renovated and boasts an impressive set up for musical events, as well as beautiful surroundings. It is fitted with an induction hearing loop system. The church has its own carpark with accessible parking available, and there is step-free entry to the building and performance area, through two sets of automatic doors. For seated events, there is no fixed seating, so wheelchair spaces are not restricted. Front-row seating can be requested in advance and will be booked on a first come, first served basis. For standing events, a viewing platform can be arranged upon request. A fully accessible bathroom is located in the office area in the main church, where there will also be a designated quiet area and facilities to store and/or chill medicine. Assistance dogs are welcome.

h. St Nicholas’ Church
St Nicholas’ Church is located in the corner of Abbey Fields closest to the High Street and Bridge Street and can be accessed via paths from both of these streets; the path down from the High Street is a steeper than the one from Bridge Street. The church does not have its own carpark but 3 blue badge parking spaces are available in the Bridge Street carpark, and arrangements can be made for the barrier to be lifted for a vehicle to drive right up to the church. There is step-free entry to the building, however there is one step up to altar area where performances will take place, and a ramp is available for patrons who wish to access this area. A fully accessible bathroom is located in the northwest corner of the church, and the venue is fitted with an induction hearing loop system.

i. Talisman Theatre
Talisman Theatre is located on Barrow Road. There is a carpark immediately outside the venue, which fits 20 cars. There is also additional parking available at Square West carpark, accessible via Barrowfield Road. There is step-free entry to the building and the theatre area, and the theatre is fitted with an induction hearing loop system. There are two wheelchair spaces available for each performance. These can be booked in advance and will be allocated on a first come, first served basis. A fully accessible bathroom is located in the foyer at ground level, and assistance dogs are welcome.

j. The Almanack
The Almanack is a bustling gastropub located at Abbey End, close to the clock tower. The venue does not have its own carpark but uses Abbey End carpark, which is just around the corner and has designated accessible parking. The venue can be accessed from the carpark via an alley between the backs of the Almanack and the Post Office. There is step-free entry to the building and the function room at the back of the building, where events will take place. The function room contains one large, central table and there is room for 6 wheelchairs around the table. Unfortunately there is no induction hearing loop system fitted in the function room, however the space is intimate and quiet as it is separated from the main bar and restaurant. There is an accessible bathroom to the right of the bar as you enter the building. There are also facilities to store and chill medicine. Assistance dogs are welcome.

k. The Tree House Bookshop
The Tree House Bookshop is located just before the roundabout on the corner of Abbey End and Kenilworth Road, by the clock tower. The bookshop does not have its own carpark and the nearest one is Abbey End carpark, which is across the road and past Lil Greens, and which has designated accessible parking spaces. There is step-free entry to the building. Capacity is 32 and there is no fixed seating, so no specified limit on wheelchair spaces. Front-row spaces can be requested in advance and will be allocated on a first come, first served basis. Unfortunately, there is no accessible bathroom at this venue; there is one step to the bathroom. The nearest accessible bathroom is at the Holiday Inn, which is a 1 minute drive or 4 minute walk away. A fridge available to store/chill medication, should it be required, and there is a quiet area behind the till at the back of the shop. The venue is not fitted with an induction hearing loop system. Assistance dogs are welcome.

l. Tudor Stables (Kenilworth Castle)
Events at Kenilworth Castle take place in the beautiful Tudor Stables, which are situated within the grounds of the castle, adjacent to Castle Hill. There are 3 designated blue badge parking spaces available, and there is step-free entry to the Castle and the Tudor Stables. All paths are made of compacted gravel and grass is kept short to make access travelling around the grounds convenient and safe. There is no fixed seating in the venue and therefore no specified limit of wheelchair spaces. Front row spaces can be requested in advance and will be allocated on a first come, first served basis. The venue is fitted with an induction hearing loop system, and there are accessible toilets in the Gatehouse building, which is a 4 minute walk from the Stables and will be lit during the evening. Assistance dogs are welcome.

 

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6. Bookable Access Facilities & Services (& How To Request Them)

Personal Assistant Tickets
We’re happy to offer a free Personal Assistant ticket to anyone who might not be able to attend an event without the support of a PA. If you need a PA ticket, please book your ticket as normal, and then email us at info@kenilworthartsfestival.co.uk to let us know your requirements. We will then confirm this ticket via email.

Accessible Viewing Area
Many of our events are small scale, intimate talks or concerts in relatively small venues, and the vast majority of our events are seated. As a result, we do not anticipate problems in terms of sightlines. Front-row spaces can be requested in advance and will be allocated on a first come, first served basis. Where an event is standing, we are happy to provide a viewing platform. If you require a viewing platform, please email us at least one week in advance of the event so that we can arrange the necessary infrastructure. Please refer to the individual venue descriptions for more information.

BSL Interpreters
British Sign Language interpreters can be available, subject to advance notice. Please email info@kenilwortartsfestival.co.uk at least 4 working days prior to an event to enable us to make the necessary arrangements.

Accessible Parking
Some of our venues do not have designated carparks, however we will do our utmost to ensure that access is not restricted for anyone. If you wish to attend an event at a venue which does not have accessible carparking, please get in touch in advance of the event and we will try to find a solution.

If you have any other requirements or preferences you would like to tell us about, such as being seated at the end of a row or close to a bathroom, please do not hesitate to email info@kenilworthartsfestival.co.uk.

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7. Travel Guide

Kenilworth is well-served by public transport and has a number of reliable taxi companies. If you have questions regarding travelling to a specific venue, please contact us directly at info@kenilworthartsfestival.co.uk. We aim to respond to all travel queries within 5 working days.

Travelling by bus
Patrons can travel from the directions of Coventry and Leamington on the following buses:
National Express service 11:  https://nxbus.co.uk/routes/coventry/C011/?timetable[day]=&tab
Stagecoach service X17: https://www.stagecoachbus.com/routes/midlands/x17/warwick-coventry/xlcx017.i
Stagecoach U1/U17:  https://www.stagecoachbus.com/routes/midlands/u1/stratford-university-of-warwick-coventry/xlbu001.o

These services also serve the University of Warwick, Warwick and Stratford.

Please visit website links for timetables and fares. Please be aware that the 11 requires exact change or a contactless card transaction.

Travelling by train
After a long wait, Kenilworth finally has its own train station again, so you can now reach the town by rail from Coventry, Leamington and further afield. Train times for Kenilworth Station, as well as local stations such as Coventry, Leamington and Birmingham, can be found on the national rail website: www.nationalrail.co.uk

Travelling by taxi
Abbey Cabs: 01926 865999
Brookline Cars Ltd: 01926 513820
Call Line: 01926 512102
Chris’ Cars: 01926 316333
KB Cars: 01926 851202

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8. Arrival Guide

Tickets for each event state ‘doors open’ and ‘show’ timings. Please check these timings before you begin your journey. Please let us know in advance if it would be helpful for you to have access to the venue before ‘doors open’. If you have any other specific questions relating to arrivals, please email info@kenilworthartsfestival.co.uk at least 5 working days in advance of the event you wish to attend.

At each event there will be designated members of festival staff on hand to help with access requirements, they will be wearing festival wristbands and festival t-shirts.

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9. Toilets

Please see individual venue descriptions (section 5) for more details.  

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10. Customers with Medical Requirements

A first aid kit will be on site for every event. A member of festival staff who has been trained in first aid will be at each event. Please see individual venue descriptions for information on the availability of facilities to store and chill medicine. Please contact us at info@kenilworthartsfestival.co.uk if you have any specific questions relating to medical requirements.[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row make_fullwidth=”on” custom_padding=”16px|0px|0|0px” _builder_version=”3.0.106″][et_pb_column type=”4_4″ _builder_version=”3.0.47″][et_pb_divider color=”#e09900″ divider_style=”dashed” _builder_version=”3.19.18″][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row make_fullwidth=”on” custom_padding=”16px|0px|0|0px” _builder_version=”3.0.106″][et_pb_column type=”4_4″ _builder_version=”3.0.47″][et_pb_text _builder_version=”3.19.18″ text_font=”||||||||” header_font=”Copse||||||||” header_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”justified” custom_margin=”|0px||” custom_margin_phone=”|||” custom_margin_last_edited=”off|desktop” custom_padding=”|||” use_border_color=”off” border_style=”solid” inline_fonts=”Ostrich Sans _ Heavy,Copse”]

11. Assistance Dogs

Please see individual venue descriptions for policies on assistance dogs. Wherever possible, it would be helpful if you could let us know in advance if you will be bringing an assistance dog. This will enable us to inform the individual venues so that they can make arrangements such as reserving an aisle seat, or preparing a bowl of water.[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row make_fullwidth=”on” custom_padding=”16px|0px|0|0px” _builder_version=”3.0.106″][et_pb_column type=”4_4″ _builder_version=”3.0.47″][et_pb_divider color=”#e09900″ divider_style=”dashed” _builder_version=”3.19.18″][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row make_fullwidth=”on” custom_padding=”16px|0px|0|0px” _builder_version=”3.0.106″][et_pb_column type=”4_4″ _builder_version=”3.0.47″][et_pb_text _builder_version=”3.19.18″ text_font=”||||||||” header_font=”Copse||||||||” header_line_height=”1.4em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”|0px||” custom_margin_phone=”|||” custom_margin_last_edited=”off|desktop” custom_padding=”|||” use_border_color=”off” border_style=”solid” inline_fonts=”Ostrich Sans _ Heavy,Copse”]

12. Strobe Lighting
Strobe lighting will not be used at any of our events.

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13. Other information
We have developed this guide using a template from Attitude Is Everything, a charity working to improve deaf and disabled people’s access to live music. We have also consulted resources such as the Best Practice Guide produced by Secure Tickets from Authorised Retailers (STAR).

This is a working document and we are keen to improve it as the festival grows, so please do get in touch with us if you have any comments or suggestions.

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